VICIDIAL 2.4 DOWNLOAD

Please make sure the Cepstral voice is installed before entering one. Added the ability to have call times go beyond midnight for inbound calls. If you have any custom voicemail boxes that are NOT defined in ViciDial then you need to put them in a custom context above the [default] context in voicemail. Added an option to record calls that enter through a DID until they end or enter an in-group queue. This change will update the ViciDial database if the user changes their voicemail password through their phone. Also can be accessed from a separate database by using the Alt Log settings in System Settings. Separated the auto-generated dialplan into different contexts to allow for easier segmentation of dialing permissions using the Phone Context and custom Call Menus. vicidial 2.4

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Also added an option to auto-resume the agent when leaving those funtions. Simply put this line in the custom vicidila section of the call menu that you want to allow agentdirect dialing for: R10 will take only the 10 digits on the right of a number, and L1 will remove only a 1 from the left side of the number.

Added display options for agent screen Transfer-conf buttons in the User Group modification screen. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list.

Added Custom 3-Way Button Transfer feature which allows for 3-way calls to be placed using one of several lead fields or campaign presets, as well as the customer optionally being put on park, and the transfer - conf frame being brought up, all at the click of one button vicidil the main agent screen.

vicidial 2.4

Usually a rare problem on systems with networking issues. Added new Call Count Limit option to the campaign screen. Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group.

Read To get to the new lead loader, click to: Added custom dialplan entries fields for System Settings and Servers 8. Previously you had to use a filter to achieve this functionality.

• View topic - Vicidial Release Candidate 1 is out!

The reason for the change is that browser alerts are blocking and will halt executiong of javascript on the agent workstation. Added ability to hide the "Number to dial" field in the Transfer-conf frame of the agent interface. This is definable 2.44 the System Settings in the admin. Google [Bot] and 10 guests. Separated the auto-generated dialplan into different contexts to allow for easier segmentation of dialing permissions using the Phone Context and custom Call Menus.

Added List override options for webform fields vicidiao These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens.

• View topic - Vicidial

Any and all non-support discussions. Defined in the Admin System Settings This logs calls that come into DIDs vocidial a separate table that includes the in-group and user that the call was sent to, if applicable You can also specify dispositions to be selectable that are set to non-selectable.

Added customer park time counter to the agent screen when customer is on park. Looks like the 2.

vicidial 2.4

Here is a list of the changes since 2. These are the messages that tell you for example that you cannot do this when paused. Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much vicdiial This feature must be enabled in the crontab for the GMT adjust script: You must Enable Transfer Presets in a campaign before you can define them in the Presets sub-menu.

There is a more limited set gicidial variables available for use with this option, see the admin. Look at the comments in the code for more info. Added CSV download option to almost all reports.

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